Returns & Refunds
We accept returns under the following conditions:
If you ask for an exchange in case of a problem of size or color: we accept returns without time limit. You will first have to pay the cost of return, once your return inspected and validated, we will ship a new item according to your request and we will apply a credit for a free delivery and available for a future order.
If it's a simple return, you have in accordance with French law a period of fourteen calendar days to exercise your right of withdrawal without having to justify reasons or to pay penalties, except, where applicable , return fees.
Conditions to respect:
- The article must be complete and in its original packaging
- The article must not show signs of wear
Steps to follow:
- Make your return request from the dedicated page by clicking here
- Fill out the form with the reason for the return, the choice as to the resolution of the return (refund or exchange). You can include photos if needed.
- Waiting to receive our instructions for the return
- Return the item(s) to the address indicated
- Wait for us to receive and inspect the item(s).
- It's done : We will ship a new item or refund your order.